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Terms and conditions
1. Delivery packaging will have a tracking card with recent information about the staff preparing your meal.
2. We recommend you to choose "Noncontact delivery", and inform the place where to place your food in the remarks.
3. Please understand that the specific delivery time may have discrepancies as they are estimates and external factors (such as weather, traffic, holidays, etc.) may affect delivery speed. If required, please inform the acceptable range in the remarks. You can also view the courier status in the order.
4. All the prices already include service charges. The delivery fee is calculated in real time according to the actual situation such as delivery distance, traffic conditions and the weight of meals, and finally shown on the payment page.
5.The restaurant may adjust the menu according to its actual food supply on that day;
6.Cancellation policy：Orders placed more than 4 hours in advance can be cancelled instantly. Under 4 hours please contact DiningCity and we will check with the restaurant if they started meal prep. (Some restaurants may have longer preparation time due to ingredients used). An order can always be cancelled in the first 5 minutes of being placed.
7.Users who successfully verify the American Express card number can receive one American Express exclusive courtesy for one order; all products, services, consulting and suggestions are provided to cardholders by partner merchants. American Express International Co., Ltd. ("American Express") is not the supplier of such products and / or services, and makes no representation or warranty.
8.DiningCity and its partner merchants reserve the right to change the terms and conditions, suspend or terminate this offer at any time without prior notice;
9.In case of any dispute, DiningCity and the merchants will reserve the right of final explanation.
STATEMENT OF POSSIBLE TRANSFEREES
Information we collect about you will only be used by the restaurant where you make your online reservation.
STATEMENT OF RIGHTS OF ACCESS AND CORRECTION
You have the right to request access to and correction of information about you held by us.
NOTICE OF CONTACT PERSON TO REQUEST ACCESS OR CORRECTION
If you wish to access or correct your personal data held by us, please e-mail DiningCity , firstname.lastname@example.org.
We do not collect any personally identifiable information from the visitors to our website. Our service provider makes a record of your visit that shows only the Domain Name Server address part of your email address, e.g. "coolmail.com" from an e-mail address of "email@example.com", and of the pages visited. The service provider only discloses to us aggregate information about the number and types of visitors by reference to their Domain Name Server address. This information is used by us only for preparing general statistics on the usage of our website.
Reviews exist in two types: Verified and Unverified reviews. Verified reviews are reviews you make after having made a booking and being confirmed as a guest. (48 hours after the meal). These reviews count towards your membership level with reward points. Unverified reviews are reviews you can always write about a restaurant even without having booked.
Content: Content should be clear and factual. We recommend you to focus on the food quality, service, atmosphere / environment and the value of your dining experience. Please refrain from posting links to other websites or promotions on other sites in your reviews. We want to keep the reviews as clean and clear as possible. Please also keep the review on-topic.
Removal guidelines: Reviews may be screened and removed if the review is a repost (sometimes we get multiple reposts of the same review), clearly written by staff of the restaurant, non-descript or vague, or abusive. We also don’t condone profanity in reviews. If you have a complaint the restaurant may reply to your review or may contact you if you have booked through the reservation system. DiningCity retains the final decision in interpretation and evaluation of review content.
Support & Complaints
If there is something you need help with, doesn’t work properly, something went wrong during a reservation, or you’re not sure how to do something then please contact us. We rely on your feedback to help improve our services. You can reach us on firstname.lastname@example.org or 400-016-5810
Restaurants we work with are of good standing, possess the correct qualifications and licenses and provide the best service and experience they are capable of. If something does go wrong we can mediate between the restaurant and yourself and try to help provide a satisfactory outcome if the booking was made through DiningCity or any of our events.
By uploading images to DiningCity through its website or app you confirm that the images uploaded are your own and free other copyrights. You also agree to provide DiningCity with a license to use the image on its website or on its affiliated domains and DiningCity’s marketing campaigns and events.
Pictures should be non-offensive in nature and focus on the dining experience you had. Uploading violent, pornographic, or non-compliant images according to the guidelines of the country being hosted in may result in your account being suspended.
Liability & Conduct
DiningCity as an online dining guide, reservation service and dining event organizer is not responsible for anything that might occur in the restaurant itself. (As a website we can’t control the cook or the waitress…). We can however contact the restaurant on your behalf if an incident has occurred and try to help you find a viable outcome.
DiningCity does not tolerate abusive behavior of customers towards the restaurant or our own staff. We provide the best service and support we can. We expect our customers to be equally professional and reasonable. Abuse will result in being blacklisted from our events, and threats will be reported to the relevant authorities.